WhatsApp AI Chat Automation
A 7/24 conversational assistant on WhatsApp that can read transaction history and act with control — AI-powered but bounded.
Stop staring at the inbox for hours
An AI assistant in front of the call center handles routine asks — donation lookups, receipts, campaign info, subscription management — and hands the rest to a human.
Capabilities
Transaction lookups, receipt / invoice requests, campaign info, recurring-amount changes, pause and restart, automated ticketing for complaints / suggestions, multi-language replies (TR / EN / AR).
AI architecture
A donor_context table binds each chat to the right account, tool-calling lets the AI hit real APIs with explicit approval for privileged actions, guardrails push sensitive operations to operators, and human handoff is always available.
Compliance and gain
WhatsApp Business API, full conversation log in audit, donor opt-out, no PII (cards, IDs) ever reaches the AI. Cuts call-center load by 40–60% and extends coverage to 7/24.
